Front Desk & Medical Records Supervisor

Apploi; Hoffman Estates (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Apploi is seeking a supervisor to direct the overall office operations and administer the Medical Records department. The role emphasizes leadership, accuracy in typing/filing, and effective communication with residents, families, and agencies.

Responsibilities include policy review, staff scheduling, recruitment, performance evaluations, and ensuring compliant reception procedures. The ideal candidate communicates clearly in English and remains calm under pressure in a healthcare setting.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledgeable in administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions when needed and stay calm in emergencies.
• Ability to interact tactfully with residents, family, visitors, personnel, government agencies and the public.
• Strong leadership and supervisory abilities; work well with others.
• Patience, tact, cheerful disposition and enthusiasm.

Responsibilities

• Review and update the department’s policy and procedure manual, job descriptions, and schedules at least annually.
• Follow departmental policies and procedures, including dress code.
• Meet with receptionist regularly to identify and fix issues and improve service.
• Recruit, interview and select personnel with Administrator approval.
• Schedule department work hours, personnel, and assignments to expedite work.
• Complete performance evaluations as needed.
• Perform daily rounds of reception area to ensure duties are performed and procedures followed.
• Answer phone promptly, screen calls, take messages, and relay to the proper person.
• Greet and direct visitors to sign in.
• Type, file, copy materials and maintain all files and supplies.
• Prepare reports and correspondence as directed by Administrator.
• Receive, sort, direct mail and fax information; send reports to agencies as required.
• Maintain cordial relationships with residents, staff, public agencies, visitors and callers.

Skills

Typing accuracy

Filing & record keeping

Communication skills

English proficiency

Leadership & supervision

Patience & tact

Education

High school diploma or equivalent

Job description

Apploi is seeking a supervisor to direct the overall office operations and administer the Medical Records department. The role emphasizes leadership, accuracy in typing/filing, and effective communication with residents, families, and agencies.

Responsibilities include policy review, staff scheduling, recruitment, performance evaluations, and ensuring compliant reception procedures. The ideal candidate communicates clearly in English and remains calm under pressure in a healthcare setting.