Medical Office Reception & Records Supervisor

The Alden Network; McHenry (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network is seeking an experienced administrator to direct the overall office operations within our Illinois facility. You will oversee the Medical Records department, coordinate staff, and ensure compliance with administrative policies and guidelines.

Responsibilities include scheduling, performance reviews, records management, and fostering professional relationships with residents, families, and external agencies while maintaining a calm, patient-focused environment.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak the English language in an understandable manner.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
• Must possess leadership and supervisor’s ability and willingness to work harmoniously with other personnel.
• Must have patience, tact, a cheerful disposition, and enthusiasm.

Responsibilities

• Review the department’s policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.
• Follow established departmental policies and procedures, including appropriate dress code.
• Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
• Recruit, interview, and select personnel with the approval of the Administrator (if applicable).
• Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.

Skills

Administrative skills

Leadership

Communication skills

Reading & writing English

Decision making

Customer service

Education

High school diploma or equivalent

Job description

The Alden Network is seeking an experienced administrator to direct the overall office operations within our Illinois facility. You will oversee the Medical Records department, coordinate staff, and ensure compliance with administrative policies and guidelines.

Responsibilities include scheduling, performance reviews, records management, and fostering professional relationships with residents, families, and external agencies while maintaining a calm, patient-focused environment.