Patient Services & Medical Records Coordinator

Yale New Haven Health; Bridgeport (CT); On-site; USD 38,000 - 56,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to support patient care coordination at our Bridgeport area facility. You will greet patients, schedule appointments, maintain records, answer calls, and assist physicians and staff in daily operations.

The role requires strong organizational and communication skills, EMR experience, and the ability to multi-task in a busy healthcare setting.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required; healthcare/physician office preferred.
• EMR experience preferred.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff.
• Coordinate front desk operations to ensure efficient service.
• Answer office calls, take messages, and direct inquiries appropriately.
• Execute pre-authorizations with insurance for tests and procedures.
• Maintain electronic medical records or paper charts per policy.
• Handle daily mail, faxes, and document distribution.
• Collect and reconcile co-payments and cash receipts.
• Participate in quality improvement activities and meetings.
• Interact respectfully with patients and staff from diverse backgrounds.
• Provide cross-coverage as needed and assist with procedures as required.
• Assist with patient chaperone duties when necessary.

Skills

Organizational skills

Communication

Customer service

Multi-tasking

Teamwork

Professionalism

Education

High School diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to support patient care coordination at our Bridgeport area facility. You will greet patients, schedule appointments, maintain records, answer calls, and assist physicians and staff in daily operations.

The role requires strong organizational and communication skills, EMR experience, and the ability to multi-task in a busy healthcare setting.