Patient Care Admin Associate - Front Desk & EMR

Yale New Haven Health Services Corp.; Fairfield (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking an Administrative Associate to coordinate patient care and physician activity at a busy health system location. You will greet patients, schedule appointments, maintain medical records, and support front desk operations in a patient-centered environment.

The role requires strong organizational and communication skills, with experience in EMR systems and Microsoft Office. Focus on patient experience and teamwork is essential for success.

Qualifications

• High school diploma or equivalent.
• 1 year of administrative or customer service experience.
• EMR experience preferred; familiarity with Epic EMR is beneficial.
• Strong organizational, communication, customer service and teamwork skills.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff.
• Coordinate front desk/check-in processes for efficient service.
• Answer calls, take messages, and route to appropriate personnel.
• Process pre-authorizations with insurance for upcoming tests/procedures.
• Maintain electronic medical records per policy.
• Handle daily tasks: messages, faxes, mail, and scannings.
• Collect and reconcile co-pays and payments in Epic.
• Participate in quality improvement and team meetings.
• Interact professionally with patients and diverse backgrounds.

Skills

Organizational skills

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Yale New Haven Health Services Corp. is seeking an Administrative Associate to coordinate patient care and physician activity at a busy health system location. You will greet patients, schedule appointments, maintain medical records, and support front desk operations in a patient-centered environment.

The role requires strong organizational and communication skills, with experience in EMR systems and Microsoft Office. Focus on patient experience and teamwork is essential for success.