Patient Services & Medical Front Office Coordinator

MD PEDIATRIC ASSOCIATES; Flower Mound (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

MD Pediatric Associates in Flower Mound, TX is seeking a patient-centered clinic receptionist to support front desk operations in a busy pediatric practice. You will greet patients, verify insurance, collect demographics, and coordinate with providers and staff to ensure smooth patient flow.

The role requires strong customer service, clear communication, basic medical terminology knowledge, and adherence to HIPAA guidelines.

Qualifications

• Exhibits excellence in customer service
• Demonstrates strong written and verbal communication skills
• Basic knowledge of medical terminology preferred
• Familiarity with state and federal regulations and HIPAA guidelines
• Strong time management skills and organizational abilities
• Maintains confidentiality of patient and company information
• Adheres to company policies and procedures regarding HIPAA and infection control

Responsibilities

• Adheres to MDPA Code of Conduct, Mission, Vision, and Value Statements
• Treat patients, visitors and colleagues with compassion and respect
• Prioritize patient quality and customer service
• Maintain assigned schedule and report attendance per policy
• Coordinate with staff to ensure high-quality care and services
• May cover other shifts or clinic locations as needed
• Check patients in promptly and ensure procedures are followed
• Keep patients informed of clinic processes and wait times
• Ensure the clinic remains clean, orderly, and compliant with standards
• Support team to optimize clinic efficiency and patient flow
• Guide patients through forms, scheduling, and Follow My Health procedures
• Review patient paperwork for completeness and insurance information
• Explain insurance benefits and patient responsibilities
• Answer clinic phone calls and direct queries appropriately
• Complete daily checklists and document payments
• Participate in staff meetings and training
• Collaborate with managers, providers, and staff to maintain satisfaction
• Maintain HIPAA confidentiality and comply with infection control policies
• Attend required trainings and follow safety protocols
• Support community activities and marketing initiatives
• Assist with reviews and surveys and overall clinic goals

Skills

Customer service

Medical terminology

Written and verbal communication

HIPAA compliance

Time management

Confidentiality

Interpersonal skills

Organizational skills

Professionalism

Education

High School Diploma or Equivalent

Tools

Basic computer knowledge

Job description

MD Pediatric Associates in Flower Mound, TX is seeking a patient-centered clinic receptionist to support front desk operations in a busy pediatric practice. You will greet patients, verify insurance, collect demographics, and coordinate with providers and staff to ensure smooth patient flow.

The role requires strong customer service, clear communication, basic medical terminology knowledge, and adherence to HIPAA guidelines.