Medical Front Desk Associate - Part-Time, In-Person

MD PEDIATRIC ASSOCIATES; Flower Mound (TX); Hybrid; USD 21,000 - 26,000; Part time

Job summary

MD Pediatric Associates is seeking a part-time front desk/clerical team member for in-person shifts in Flower Mound. The role focuses on patient check-in, documentation, and insurance verification to ensure smooth clinic operations.

The ideal candidate has strong customer service skills, basic medical terminology knowledge, and the ability to collaborate with Providers and staff to deliver high-quality care.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience required.
• 1+ years in a medical office setting preferred.
• Basic knowledge of medical terminology preferred.
• Demonstrates excellence in customer service.
• Demonstrates strong written and verbal communication skills.
• Basic knowledge of computers and programs.
• HIPAA guidelines understanding.

Responsibilities

• Adheres to MDPA Code of Conduct and values statements.
• Treat patients, visitors and colleagues with compassion and respect.
• Focus on patient quality and customer service.
• Work assigned schedule and notify management of absence or tardiness.
• Coordinate with staff to ensure high-quality care and services.
• May cover other shifts or clinics as needed.
• Check in patients promptly and follow procedures.
• Inform patients about clinic processes.
• Maintain a clean, orderly clinic and waiting area.
• Help ensure clinic efficiencies within guidelines.
• Guide patients through administrative processes (insurance, forms, scheduling).
• Verify and collect insurance and demographic information.
• Explain insurance benefits and patient responsibilities.
• Answer clinic calls and route questions to the right staff.
• Complete daily shift checklist and document payments.

Skills

Integrity

Professionalism

Initiative

Interpersonal Skills

Confidentiality

Customer/Patient Focus

Time Management

Communication Proficiency

Organizational Skills

High Energy Level

Education

High School Diploma or Equivalent

Tools

MS Office

Electronic Medical Records (EMR)

Job description

MD Pediatric Associates is seeking a part-time front desk/clerical team member for in-person shifts in Flower Mound. The role focuses on patient check-in, documentation, and insurance verification to ensure smooth clinic operations.

The ideal candidate has strong customer service skills, basic medical terminology knowledge, and the ability to collaborate with Providers and staff to deliver high-quality care.