Hybrid Medical Front Desk & Patient Concierge

Pediatric Associates; Town of Fishkill (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Pediatric Associates is seeking a professional Front Desk/Receptionist to warmly greet patients and visitors, collect co-pays, and manage check-in/check-out tasks. The role supports office operations, patient flow, and documentation in a busy pediatric setting.

The ideal candidate has experience in medical offices, strong communication skills, and proficiency with computers and basic office equipment. This on-site position may involve travel between locations and standard office hours.

Qualifications

• Minimum 1 year experience in a medical office setting preferred.
• Active drivers license required.
• Ability to maintain patient confidentiality and protect PHI.
• Proficient grammar, spelling, and verbal skills.

Responsibilities

• Check-in patients by updating demographics, insurance, PCP, pharmacy, collect co-pays and balances, and obtain signatures.
• Check out patients, collect remaining balances, provide visit summaries and referrals.
• Verify patient insurance through Batch Eligibility or on demand.
• Post charges and payments; perform reconciliation.
• Scan and upload documents in Document Management system.
• Sort and deliver mail and PA documents; maintain waiting area.
• Participate in staff and educational meetings.

Skills

Customer service

Phone etiquette

Verbal communication

Medical terminology

Computer literacy

Tools

Scanner

Printer

Fax

Document management system

Job description

Pediatric Associates is seeking a professional Front Desk/Receptionist to warmly greet patients and visitors, collect co-pays, and manage check-in/check-out tasks. The role supports office operations, patient flow, and documentation in a busy pediatric setting.

The ideal candidate has experience in medical offices, strong communication skills, and proficiency with computers and basic office equipment. This on-site position may involve travel between locations and standard office hours.