Patient Experience Specialist - Medical Front Desk

MidLantic Urology; Media (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

MidLantic Urology in Media, PA seeks a Patient Service Representative I to deliver exceptional customer service by phone and in person. You will greet patients, schedule appointments, register new patients, collect co-pays, and ensure accurate patient records while coordinating with clinical staff.

The role requires solid organizational skills, multi-tasking ability, and privacy compliance (HIPAA). Prior medical office experience is preferred; familiarity with CPT/ICD-10 coding helps.

Qualifications

• Minimum 1–3 years of customer service experience.
• Experience in a medical office, preferably urology.
• Basic CPT/ICD-10 knowledge preferred.

Responsibilities

• Greet patients and visitors at the front desk.
• Register new patients and update demographics.
• Collect co-pays and outstanding balances.
• Answer phone calls and respond to inquiries in a courteous manner.
• Coordinate scheduling and referrals with clinical staff.
• Maintain an organized and clean front desk area.
• Protect patient confidentiality and PHI per HIPAA.

Skills

Customer service

Microsoft Office

Verbal communication

Written communication

HIPAA compliance

EMR navigation

Education

High School Diploma or equivalent

Some college coursework

Tools

EMR navigation

Medical billing software

Job description

MidLantic Urology in Media, PA seeks a Patient Service Representative I to deliver exceptional customer service by phone and in person. You will greet patients, schedule appointments, register new patients, collect co-pays, and ensure accurate patient records while coordinating with clinical staff.

The role requires solid organizational skills, multi-tasking ability, and privacy compliance (HIPAA). Prior medical office experience is preferred; familiarity with CPT/ICD-10 coding helps.