Patient Experience Specialist I

MidLantic Urology; Chester (Delaware County); On-site; USD 21,000 - 30,000; Full time

Job summary

MidLantic Urology is seeking a Patient Service Representative I to provide exemplary customer service both by phone and in person. The role coordinates clerical tasks, including answering calls, greeting patients, scheduling appointments, and guiding patients through intake and checkout with careful attention to insurance verification and confidentiality.

The position requires strong organizational and communication skills, previous medical office experience, and the ability to support seamless

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience in a medical setting.
• Basic CPT/ ICD-10 knowledge preferred.
• Strong organization and communication skills.
• Ability to protect PHI and HIPAA compliant.

Responsibilities

• Greet patients and visitors at the front desk.
• Register new patients and update demographics.
• Collect co-payments and balances.
• Verify insurance information and referrals.
• Schedule appointments and coordinate intake.
• Maintain organization of front desk area.

Skills

Customer service

Phone handling

Office software

HIPAA compliance

Medical terminology

Interpersonal skills

Education

High School Diploma

Some college

Tools

EMR navigation

Billing basics

Job description

MidLantic Urology is seeking a Patient Service Representative I to provide exemplary customer service both by phone and in person. The role coordinates clerical tasks, including answering calls, greeting patients, scheduling appointments, and guiding patients through intake and checkout with careful attention to insurance verification and confidentiality.

The position requires strong organizational and communication skills, previous medical office experience, and the ability to support seamless