Patient Services Lead: Scheduling & Billing Expert

Boston Medical Center; Baltimore (MD); On-site; USD 27,000 - 41,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD is seeking a Patient Service Assistant to coordinate the department’s front desk operations, scheduling, and pre-registration duties. Under supervision, you will verify insurance, ensure accurate CPT and ICD9 coding, support physician billing, and assist in training staff while upholding GBMC Values. Excellent communication and multitasking abilities are essential in a fast-paced hospital environment.

Qualifications

• High School diploma or GED required.
• 3 years directly related experience.
• Knowledge of HMO, PPO, Medicare, BCBS and commercial restrictions.
• Knowledge of CPT & ICD9 codes and medical terminology.
• Proficient in computerized medical records, scheduling, registration, and billing.
• Strong written and verbal communication; able to handle multiple tasks.

Responsibilities

• Oversees day-to-day operation of the department's reception area.
• Maintains multifaceted scheduling and billing system.
• Schedules patient appointments and performs (pre) registration duties.
• Verifies patient insurance information and ensures CPT & ICD9 codes are on charge slips.
• Receives and screens visitors and telephone calls; answers general inquiries.
• Trains and orients new employees and monitors their progress.
• Maintains physician credentialing and licenses; handles release of medical records as needed.

Skills

CPT ICD9 codes

Medical terminology

Scheduling software

Billing systems

Communication skills

Multi-tasking

Arithmetic calculations

Patient customer service

Education

High school diploma or GED

Tools

Computerized medical record system

SMS Signature

Job description

GBMC HealthCare in Baltimore, MD is seeking a Patient Service Assistant to coordinate the department’s front desk operations, scheduling, and pre-registration duties. Under supervision, you will verify insurance, ensure accurate CPT and ICD9 coding, support physician billing, and assist in training staff while upholding GBMC Values. Excellent communication and multitasking abilities are essential in a fast-paced hospital environment.