Patient Services Lead: Operations & Team Coach

PhyNet Dermatology LLC; Osprey (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

PhyNet Dermatology LLC in Brookhaven seeks a Lead Patient Services Representative to oversee the day-to-day operations of the PSR team across practices. You will monitor performance metrics, handle escalated inquiries, and train new staff while maintaining patient confidentiality.

The role requires 1–3 years in a leadership position with direct reports, exceptional customer service, and strong problem-solving abilities. Office-based with potential for process improvements and cross-training.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• 1–3 years of leadership experience with direct reports.
• Excellent customer service and communication skills; proficient with standard office software.

Responsibilities

• Monitor team performance metrics and phone queues to meet targets.
• Answer calls, handle scheduling needs, triage and escalate inquiries as needed.
• Serve as SME and backup in multiple practices; ensure confidentiality and compliance.

Skills

Customer service

Communication skills

Organized

Problem solving

Working under pressure

Education

High School Diploma or equivalent

Associates (Preferred)

Tools

EMA

ECW

Job description

PhyNet Dermatology LLC in Brookhaven seeks a Lead Patient Services Representative to oversee the day-to-day operations of the PSR team across practices. You will monitor performance metrics, handle escalated inquiries, and train new staff while maintaining patient confidentiality.

The role requires 1–3 years in a leadership position with direct reports, exceptional customer service, and strong problem-solving abilities. Office-based with potential for process improvements and cross-training.