Patient Services Lead — Front Desk

PhyNet Dermatology LLC (External); Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

PhyNet Dermatology LLC (External) seeks a Patient Services Representative Lead for our Seattle, WA location. The role directs day-to-day PSR team operations at the front desk, ensuring accurate patient scheduling, effective phone triage, and strong patient satisfaction.

You will coach staff, monitor performance, and serve as SME across practices. Qualifications include 1–3 years in a leadership role, a high school diploma or equivalent (associate preferred), and excellent customer service and

Qualifications

• Must have 1–3 years in a leadership role with direct reports.
• Excellent customer service and communication skills.
• Ability to work under pressure.

Responsibilities

• Lead Patient Services Representative team and monitor performance metrics.
• Answer calls, triage scheduling needs, and provide solutions for escalated inquiries.
• Act as SME and back-up in other practices while ensuring patient confidentiality.
• Collaborate with leadership to improve performance targets and patient satisfaction.
• Coach and train new hires and oversee PSR scheduling.

Skills

Customer service

Communication

Organization

Under pressure

Education

High School diploma or equivalent

Associate degree (Preferred)

Job description

PhyNet Dermatology LLC (External) seeks a Patient Services Representative Lead for our Seattle, WA location. The role directs day-to-day PSR team operations at the front desk, ensuring accurate patient scheduling, effective phone triage, and strong patient satisfaction.

You will coach staff, monitor performance, and serve as SME across practices. Qualifications include 1–3 years in a leadership role, a high school diploma or equivalent (associate preferred), and excellent customer service and