Dermatology Patient Services Specialist

PhyNet Dermatology LLC (External); Bloomington (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a Patient Services Representative - Call Center to provide frontline support to patients and providers. You will respond to incoming calls, schedule appointments, and triage inquiries with empathy and professionalism.

The role requires a high school diploma and 0–1 year in customer service (healthcare preferred) with proficiency in computer systems and Microsoft Office. Reliable attendance, teamwork, and a proactive approach to learning will help you thrive in

Qualifications

• High school diploma or equivalent.
• 0–1 year in customer service, preferably in a healthcare environment.
• Medical Customer Service experience highly preferred.

Responsibilities

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
• Triage, route, and elevate concerns while maintaining a high standard of customer service.
• Collaborate with team members and leadership to identify and implement process enhancements.

Skills

Customer service

Healthcare environment

Microsoft Office

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC is seeking a Patient Services Representative - Call Center to provide frontline support to patients and providers. You will respond to incoming calls, schedule appointments, and triage inquiries with empathy and professionalism.

The role requires a high school diploma and 0–1 year in customer service (healthcare preferred) with proficiency in computer systems and Microsoft Office. Reliable attendance, teamwork, and a proactive approach to learning will help you thrive in