Patient Services Lead & Ops Coach

PhyNet Dermatology LLC; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a Patient Services Team Lead to manage the day-to-day operations of the PSR group in Brookhaven. You will monitor performance metrics, assist with scheduling, and ensure high-quality patient communication.

We require a High School Diploma or equivalent, 1–3 years of leadership experience with direct reports, and strong customer service and communication skills. This on-site role offers pay between $21 and $26 per hour and opportunities for professional growth.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of leadership experience with direct reports.
• Associates degree preferred.

Responsibilities

• Oversee daily PSR team operations and monitor performance metrics.
• Handle scheduling and triage patient scheduling needs.
• Serve as SME in EMA and ECW, and assist multiple practices.
• Ensure patient confidentiality and compliance with standards.
• Provide coaching and training for new hires.
• Collaborate with leadership to improve performance targets.

Skills

Customer service

Communication skills

Leadership

Under pressure

Education

High School Diploma or equivalent

Associates (Preferred)

Tools

EMA

ECW

Job description

PhyNet Dermatology LLC is seeking a Patient Services Team Lead to manage the day-to-day operations of the PSR group in Brookhaven. You will monitor performance metrics, assist with scheduling, and ensure high-quality patient communication.

We require a High School Diploma or equivalent, 1–3 years of leadership experience with direct reports, and strong customer service and communication skills. This on-site role offers pay between $21 and $26 per hour and opportunities for professional growth.