Patient Care & Scheduling Specialist

PhyNet Dermatology LLC (External); Marblehead (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to ensure seamless patient care across multiple practices. You will handle registration, appointment scheduling, and coordinate clinical calls to keep operations efficient and patient-focused.

The role emphasizes accuracy, courteous communication, and familiarity with billing processes. You will support forms, maintain an inviting lobby, and help staff deliver exceptional service in a

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service.
• Triage and route clinical calls to departments.
• Help patients complete forms ensuring accuracy.
• Keep lobby and work area clean and organized.
• Identify and escalate patient concerns to the appropriate team.
• Meet productivity benchmarks while understanding billing and services.
• Enter referrals, manage patient records, keep charts up to date.
• Maintain reliable attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service experience

Multi-system navigation

Microsoft Office

Payment collection at point of service

Education

High school diploma or equivalent

Job description

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to ensure seamless patient care across multiple practices. You will handle registration, appointment scheduling, and coordinate clinical calls to keep operations efficient and patient-focused.

The role emphasizes accuracy, courteous communication, and familiarity with billing processes. You will support forms, maintain an inviting lobby, and help staff deliver exceptional service in a