Patient Services Team Lead & SME

Westside Dermatology; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

Westside Dermatology in Seattle is looking for a Patient Services Supervisor to lead the PSR team, ensuring smooth front-desk operations and exceptional patient service.

Under the direction of the Practice Manager, you will monitor performance, coach staff, and coordinate with other practices to maintain confidentiality and high-quality scheduling support. This role demands strong communication and the ability to work under pressure in a fast-paced clinical setting.

Qualifications

• At least 1–3 years’ experience in a leadership position with direct reports.
• High school diploma or equivalent; associates degree preferred.
• Excellent customer service and communication skills.
• Organized, reliable and results-driven.
• Ability to work under pressure and handle conflicts.

Responsibilities

• Assist in monitoring team performance metrics and phone queues to ensure the team is meeting performance targets.
• Answers incoming calls, addressing patients’ scheduling needs or triaging, routing, and providing support and solutions for escalated and complex inquiries.
• Serve as subject matter expert and backup associate across multiple practices.
• Ensure compliance with practice’s standards and patient confidentiality.
• Identify cross-training and process improvements to boost enterprise results and efficiencies.
• Collaborate with leadership by providing insights and feedback to improve performance targets and patient satisfaction.
• Oversee team operations with the manager; act as point of contact when necessary.
• Assist with peer coaching and new hire training.
• Help develop PSR goals and action plans for success.
• Complete QA monitoring on associate’s phone calls.
• Brand advocate for a practice.
• Participate in learning sessions and round table discussions.
• Maintain regular and reliable attendance.
• Provide technical support when needed by the team.
• Assist with team scheduling.

Skills

Customer service

Communication

Organized / Reliable

Problem solving

Under pressure

Education

High School Diploma or equivalent

Associates (Preferred)

Job description

Westside Dermatology in Seattle is looking for a Patient Services Supervisor to lead the PSR team, ensuring smooth front-desk operations and exceptional patient service.

Under the direction of the Practice Manager, you will monitor performance, coach staff, and coordinate with other practices to maintain confidentiality and high-quality scheduling support. This role demands strong communication and the ability to work under pressure in a fast-paced clinical setting.