Patient Services Lead - Front Desk & Training

PhyNet Dermatology LLC (External); Osprey (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a Patient Services Representative Lead for the Osprey, FL area. The role oversees the PSR team at the front desk, ensuring smooth daily operations, high-quality patient service, and adherence to confidentiality standards.

The position requires leadership experience, strong communication, and the ability to coordinate across practices as a subject matter expert, with emphasis on patient-centric service and workflow optimization.

Qualifications

• Experience leading a team with direct reports.
• Strong customer service and communication skills.
• Ability to handle high-pressure situations and prioritize work.

Responsibilities

• Monitor team performance metrics and phone queues to meet targets.
• Answer calls, schedule patients, triage and resolve inquiries.
• Act as SME and backup for multiple practices, ensure QA and confidentiality.

Skills

Customer service

Phone etiquette

Leadership

Communication

Education

High School diploma or equivalent

Associate degree preferred

Tools

EMA

ECW

Job description

PhyNet Dermatology LLC (External) is seeking a Patient Services Representative Lead for the Osprey, FL area. The role oversees the PSR team at the front desk, ensuring smooth daily operations, high-quality patient service, and adherence to confidentiality standards.

The position requires leadership experience, strong communication, and the ability to coordinate across practices as a subject matter expert, with emphasis on patient-centric service and workflow optimization.