Patient Services Lead & Front Office Trainer

American Oncology Network, Inc.; Houston (TX); On-site; USD 22,000 - 42,000; Full time

Job summary

American Oncology Network, Inc. seeks a front office subject matter expert for Oncology Consultants at Medical Center CCO Office to manage front desk tasks, patient check-in, scheduling, and records, while training staff and serving as a resource.

This role demands excellent communication, EMR expertise, attention to detail, and the ability to support multiple sites with overtime as needed.

Qualifications

• Minimum of 2-3 years of patient services specialist experience at AON.
• Solid trainer experience.
• Excellent communication with patients and employees.
• Supervisor/Manager potential.
• Attention to detail.
• EMR expert.
• Patient/customer focused.
• Ability to multitask with strong time management.

Responsibilities

• Serve as subject matter expert and point of contact for front office tasks.
• Cover for team and ensure proper scheduling and patient flow.
• Train front office staff and ensure SOP/JBI adherence.
• Maintain confidentiality of patient and employee information.
• Work across multiple locations and overtime as required.

Skills

Patient services

Trainer experience

Communication skills

Interpersonal effectiveness

Multitasking

Attention to detail

EMR expert

Customer service

Education

High School Diploma

Associates degree a plus

Tools

EMR system

Job description

American Oncology Network, Inc. seeks a front office subject matter expert for Oncology Consultants at Medical Center CCO Office to manage front desk tasks, patient check-in, scheduling, and records, while training staff and serving as a resource.

This role demands excellent communication, EMR expertise, attention to detail, and the ability to support multiple sites with overtime as needed.