Patient Services Lead & Front Office Trainer

American Oncology Management Company; Houston (TX); On-site; USD 22,000 - 42,000; Full time

Job summary

American Oncology Management Company is seeking a Front Office Specialist to manage all front desk tasks, train staff, and support patient services across clinic locations. You will handle scheduling, check-in/check-out, referrals, and billing coordination while ensuring patient confidentiality and adherence to regulatory policies.

The role requires 2–3 years in patient services, strong communication skills, and EMR proficiency.

Qualifications

• High School Diploma required; Associate's degree a plus.
• Minimum of 2-3 years of patient services specialist experience at AON practice.
• Solid trainer experience.
• Excellent communication and interpersonal skills to work with patients and employees.
• Supervisor/Manager potential.
• Attention to detail.
• EMR proficiency.

Responsibilities

• Expert in all front office SOPs and JBIs, including check-in, chart prep, checkout, scheduling, referrals, and collections.
• Maintain patient workflow by coordinating with department leads and addressing scheduling issues.
• Train/retrain front staff on reports, IT platforms, value-based care, SOPs, and JBIs with proper documentation.
• Cover assignments of team as needed and ensure resources for success.
• Act as a resource, mentor, and point of contact for other patient services staff.
• Maintain patient and employee confidentiality at all times and comply with policies and laws.

Skills

Front office SOPs

Training/mentoring

Communication

Customer service

EMR proficiency

Education

High School Diploma

Associates degree a plus

Tools

EMR system

MS Office (Word, Excel, Outlook)

Job description

American Oncology Management Company is seeking a Front Office Specialist to manage all front desk tasks, train staff, and support patient services across clinic locations. You will handle scheduling, check-in/check-out, referrals, and billing coordination while ensuring patient confidentiality and adherence to regulatory policies.

The role requires 2–3 years in patient services, strong communication skills, and EMR proficiency.