Patient Services Lead & Front Office Trainer

AON Central Services, LLC; United States; Presencial; USD 22.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with match

Paid Time Off

Descripción de la vacante

American Oncology Network is seeking a patient services specialist focused on front office excellence. You will manage check-in, chart preparation, scheduling, and patient referrals while ensuring accurate records and compliance across sites.

Strong training ability and EMR proficiency are essential, with a focus on patient satisfaction. You will collaborate with clinic leaders to allocate resources, mentor staff, and maintain confidentiality in a fast-paced multi-site environment.

Formación

• Education: High School Diploma; Associates degree a plus.
• Experience: 2-3 years of patient services specialist experience at AON practice, preferred.
• Solid trainer experience.
• Excellent communication and interpersonal skills.
• Supervisor/Manager potential.

Responsabilidades

• Owns front office SOPs/JBIs including check-in, chart prep, checkout, scheduling, reports, referrals, collections, and medical records.
• Trains/retrains front staff on reports, IT platforms, and care processes; follows up with documentation.
• Acts as resource and mentor for patient services staff; covers team assignments as needed.
• Ensures confidentiality and compliance with laws and AON policies; maintains orderly records and safe equipment.
• Works across multiple sites and may require overtime with notice.

Conocimientos

Trainer experience

Communication

Interpersonal skills

Multitasking

EMR expertise

Educación

High School Diploma

Associates degree (plus)

Herramientas

MS Office (Word, Excel, PowerPoint, Outlook)

Descripción del empleo

American Oncology Network is seeking a patient services specialist focused on front office excellence. You will manage check-in, chart preparation, scheduling, and patient referrals while ensuring accurate records and compliance across sites.

Strong training ability and EMR proficiency are essential, with a focus on patient satisfaction. You will collaborate with clinic leaders to allocate resources, mentor staff, and maintain confidentiality in a fast-paced multi-site environment.