Lead Front Office & Patient Services Specialist

American Oncology Network, Inc.; Houston (TX); On-site; USD 22,000 - 42,000; Full time

Job summary

American Oncology Network is seeking a Lead, Patient Services Specialist to act as subject matter expert and frontline point of contact at the Houston location. The role covers front office tasks, scheduling, chart preparation, and patient referrals while ensuring privacy and compliance.

Applicants should have a High School Diploma (Associates preferred) and 2–3 years in patient services, with strong communication, training, and EMR skills.

Qualifications

• Experience in front office operations within medical practice.
• Ability to train staff and manage scheduling.
• Strong attention to detail and patient confidentiality.

Responsibilities

• Lead front office SOPs and JBIs for check-in, chart prep, scheduling, referrals, and billing.
• Cover team assignments and ensure resource availability.
• Train and mentor front staff and ensure proper documentation.
• Maintain confidentiality and compliance with laws and policies.
• Coordinate with department leads to optimize patient flow and tasks.

Skills

Patient services

Training

Communication

EMR systems

Multitasking

Education

High School Diploma

Associate's degree (preferred)

Tools

MS Office

EMR software

Microsoft Outlook

Job description

American Oncology Network is seeking a Lead, Patient Services Specialist to act as subject matter expert and frontline point of contact at the Houston location. The role covers front office tasks, scheduling, chart preparation, and patient referrals while ensuring privacy and compliance.

Applicants should have a High School Diploma (Associates preferred) and 2–3 years in patient services, with strong communication, training, and EMR skills.