Patient Experience Coordinator

American Oncology Management Company; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Management Company in Houston seeks a Patient Services Specialist to manage patient intake, scheduling, medical records, and payments with courteous service.

You will verify demographics, post co-pays, coordinate with physicians, and maintain EMR documentation while supporting multi-site operations. This role requires healthcare experience and strong communication skills.

Qualifications

• High School Diploma; associates degree preferred.
• 1 year in healthcare setting; physician office a plus.
• Customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and check in per policy; document EMR status.
• Schedule appointments and manage physician calendars; handle referrals.
• Manage medical records, HIPAA compliant, and incoming communications.
• Collect payments and post co-pays; Liaise with Financial Counselor as needed.

Skills

Interpersonal skills

Communication

multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Management Company in Houston seeks a Patient Services Specialist to manage patient intake, scheduling, medical records, and payments with courteous service.

You will verify demographics, post co-pays, coordinate with physicians, and maintain EMR documentation while supporting multi-site operations. This role requires healthcare experience and strong communication skills.