Patient Services Lead — Flexible Scheduling & Clinic Support

Illinois-Bone-; Bourbonnais (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401k

Wellness program

HSA

FSA

ID protection

Paid holidays

Paid time off

Job summary

Illinois Bone & Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, manage registration and scheduling, and mentor new staff. This role supports IBJI teams, ensures accurate demographics, insurance verification, and smooth check-in/out processes.

Candidates should have a high school diploma, 3+ years in customer service (medical office a plus), 1 year in patient services, and familiarity with Epic EMR and scheduling.

Qualifications

• High school diploma or equivalent required; associate degree preferred (healthcare field).
• Minimum three years of customer service experience; medical office a plus.
• Minimum one year in a patient services related role; Epic experience preferred.
• Ability to handle confidential information and maintain scheduling integrity.
• Familiarity with scheduling and rearranging appointments; strong written and verbal skills.

Responsibilities

• Welcome patients and visitors with the highest quality customer service.
• Prepare paperwork to facilitate efficient operation and service.
• Answer general inquiries and manage appointment scheduling.
• Handle phone reception, patient triage, and escalation as needed.
• Registration/pre-registration, review demographics, insurance and documents.
• Check in/out procedures and patient chart management.
• Collect/posting of patient payments (copays, deductibles) and verify insurance.
• Assist in training staff and mentoring new employees.
• Maintain a clean, safe work environment and perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Medical terminology

Epic EMR experience

Payer knowledge

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration)

Tools

Epic EMR

Windows OS

Job description

Illinois Bone & Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, manage registration and scheduling, and mentor new staff. This role supports IBJI teams, ensures accurate demographics, insurance verification, and smooth check-in/out processes.

Candidates should have a high school diploma, 3+ years in customer service (medical office a plus), 1 year in patient services, and familiarity with Epic EMR and scheduling.