Patient Services Coordinator II | Flexible Schedule & Benefits

Illinois Bone & Joint Institute; Morton Grove (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Paid time off

Wellness program

Job summary

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator II to deliver exceptional patient-centered customer service and support IBJI teams.

Responsibilities include accurate registration, optimal scheduling, and mentoring new staff, with emphasis on a positive patient experience, team atmosphere, and meeting company goals.

This full-time role requires a high school diploma, strong communication, and ability to handle confidential information in a fast-paced medical office.

Qualifications

• Minimum three years of experience in a customer service role.
• Minimum 1 year in a patient services related role.
• Epic experience preferred.
• Ability to handle highly confidential, sensitive information.
• Familiarity with scheduling and rearranging appointments.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Check in/out procedures.
• Patient chart management.
• Collection/posting of patient responsibility payments (including copays and deductibles).
• Insurance verification and Referral management as required.
• Assist in training staff and mentoring new employees within department.
• Maintains clean and safe work environment.
• Other office duties as assigned.

Skills

Customer service

Communication skills

Team player

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration)

Tools

Epic

Microsoft Office

Job description

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator II to deliver exceptional patient-centered customer service and support IBJI teams.

Responsibilities include accurate registration, optimal scheduling, and mentoring new staff, with emphasis on a positive patient experience, team atmosphere, and meeting company goals.

This full-time role requires a high school diploma, strong communication, and ability to handle confidential information in a fast-paced medical office.