Patient Services Front Office Specialist - Bilingual

Starling Physicians; New York (NY); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Descripción de la vacante

Starling Physicians is seeking a Patient Service Representative to warmly welcome patients at our CityMD location in New York. You will register patients, coordinate intake, and work with the team to ensure timely service while handling questions with urgency and kindness.

The role requires a High School degree or GED, strong communication skills, and the ability to type about 55 wpm. Bilingual abilities may be preferred depending on site location, with opportunities for growth in a fast-paced

Formación

• High School degree or GED required.
• Must have excellent verbal, written, and interpersonal communication.
• Experience in high-volume/high-intensity service environment preferred.
• Strong computer and data entry skills (55 wpm).
• Bilingual skills preferred depending on site location.

Responsabilidades

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls, questions, etc. in a prompt and polite manner.
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Conocimientos

Customer service oriented

Communication skills

Team player

Detail-oriented

Typing 55 wpm

Bilingual

Educación

High School Degree or GED

Descripción del empleo

Starling Physicians is seeking a Patient Service Representative to warmly welcome patients at our CityMD location in New York. You will register patients, coordinate intake, and work with the team to ensure timely service while handling questions with urgency and kindness.

The role requires a High School degree or GED, strong communication skills, and the ability to type about 55 wpm. Bilingual abilities may be preferred depending on site location, with opportunities for growth in a fast-paced