Patient Services Specialist – Medical Front Desk

Summit Medical Group; Union (NJ); On-site; USD 34,000 - 42,000; Full time

Job summary

CityMD in Union, New Jersey seeks a Patient Service Representative to warmly welcome patients and register them, coordinating with the team for timely patient turnaround. This role answers questions with urgency and kindness, handling all patient registration paperwork.

Ideal candidates have a High School diploma or GED, excellent verbal and written communication, and experience in fast-paced service environments. Bilingual skills are a plus; strong computer skills and 55 wpm typing are expected.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication.
• Experience in high-volume service industry preferred.
• Ability to interact professionally with physicians and patients.
• Detail-oriented and team-focused.
• Bilingual abilities may be required at some sites.

Responsibilities

• Greeting and welcoming patients
• Registering patients and coordinating with the team
• Providing timely turnaround for patient needs
• Responding to questions with urgency and kindness
• Handling paperwork for patient registration
• Scanning, updating and filing medical records
• Answering phone calls in a prompt and polite manner
• Processing insurance information and verifying eligibility
• Handling cash and co-payments accurately
• Informing site manager of wait times and inquiries

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual

Typing 55 wpm

Customer service

Detail-oriented

Team player

Education

High School Diploma or GED

Job description

CityMD in Union, New Jersey seeks a Patient Service Representative to warmly welcome patients and register them, coordinating with the team for timely patient turnaround. This role answers questions with urgency and kindness, handling all patient registration paperwork.

Ideal candidates have a High School diploma or GED, excellent verbal and written communication, and experience in fast-paced service environments. Bilingual skills are a plus; strong computer skills and 55 wpm typing are expected.