Patient Service Specialist - Medical Front Desk

Starling Physicians; Bloomfield (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Starling Physicians in New Jersey is seeking a Patient Service Representative to warmly greet patients and provide exceptional customer service at CityMD site. You will register patients and coordinate with the team to ensure timely turnaround for the patient.

The role requires strong communication, detail-oriented work, and proficiency with data entry; bilingual skills may be helpful depending on location. Competitive hourly pay and benefits offered.

Qualifications

• High School Degree or GED is required.
• Welcoming, can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service preferred.
• Excellent verbal, written, and interpersonal communication.
• Detail-oriented and a team player.
• Typing speed around 55 wpm.
• Adaptable to a continuously evolving environment.
• Empathy and passion for helping others in healthcare.
• Ability to interact with physicians, patients and staff.
• Bilingual abilities may be required depending on site.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Entering/updating patient information in the system.
• Assisting patients with completion of paperwork.
• Scanning, updating and filing medical records.
• Answering phone calls promptly and politely.
• Processing insurance information and verifying eligibility.
• Handling cash and co-payments accurately.
• Providing outstanding customer service to every patient.
• Informing site management of wait times and inquiries.

Skills

Customer-focused attitude

Experience in high-volume service

Communication skills

Attention to detail

Typing speed

Adaptability

Empathy

Interpersonal skills

Bilingual

Education

High School Degree or GED

Job description

Starling Physicians in New Jersey is seeking a Patient Service Representative to warmly greet patients and provide exceptional customer service at CityMD site. You will register patients and coordinate with the team to ensure timely turnaround for the patient.

The role requires strong communication, detail-oriented work, and proficiency with data entry; bilingual skills may be helpful depending on location. Competitive hourly pay and benefits offered.