Patient Services Front Desk Specialist - Benefits Eligible

Concentra, Inc; Greensboro (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer…

Medical, Vision, Prescription, Telehea

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. in Greensboro, NC is seeking a Medical Office Specialist to join our patient care team.

You will perform complex admin duties including patient registration, scheduling, and managing a multi-line phone system, ensuring a welcoming and respectful experience. Responsibilities include greeting patients, processing check-ins/outs, obtaining authorizations, coordinating referrals, maintaining records, and supporting daily operations with HIPAA-compliant handling of confidential

Qualifications

• Education: High School Diploma or GED.
• 6 months to 1 year of job-related experience preferred.
• Working knowledge of state occupational medicine requirements is a plus.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services.
• Check in patients using the appropriate patient management system.
• Explain required forms and ensure completion.
• Answer incoming lines and direct callers.
• Schedule and reschedule appointments; send reminders.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Ensure HIPAA compliance and safety rules.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative & Flexibility

Customer Service

HIPAA Compliance

MS Office

Front Office Ops

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc. in Greensboro, NC is seeking a Medical Office Specialist to join our patient care team.

You will perform complex admin duties including patient registration, scheduling, and managing a multi-line phone system, ensuring a welcoming and respectful experience. Responsibilities include greeting patients, processing check-ins/outs, obtaining authorizations, coordinating referrals, maintaining records, and supporting daily operations with HIPAA-compliant handling of confidential