Patient Services Front Office Specialist

Concentra, Inc; Tukwila (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Life insurance

PTO & sick days

Referral bonus

Tuition reimbursement

Commuter benefits

Dependent care FSA

Employee discounts

Job summary

Concentra, Inc in Tukwila, WA is seeking a Medical Front Office professional to support patient registration, scheduling, and front desk operations. You will greet patients, manage multi-line phones, and ensure a welcoming, compliant experience while coordinating with clinical staff.

The role emphasizes HIPAA compliance, accurate data entry, and proficient use of the patient management system. Ideal candidates have a High School diploma or GED and 6 months to 1 year of relevant experience, with

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of related experience.
• Knowledge of state occupational medicine requirements preferred.
• Concentra Core Competencies: Service Mindset, Attention to Detail, Sense of Urgency, Initiative and Flexibility.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services.
• Check in patients using appropriate patient management system.
• Explain required forms and ensure completion.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Assist in daily administrative functions.

Skills

Customer service

HIPAA compliance

MS Office

Phone management

Data entry

Communication

Education

High school diploma or GED

Tools

Patient management system

Job description

Concentra, Inc in Tukwila, WA is seeking a Medical Front Office professional to support patient registration, scheduling, and front desk operations. You will greet patients, manage multi-line phones, and ensure a welcoming, compliant experience while coordinating with clinical staff.

The role emphasizes HIPAA compliance, accurate data entry, and proficient use of the patient management system. Ideal candidates have a High School diploma or GED and 6 months to 1 year of relevant experience, with