Patient Experience & Front Desk Specialist

Concentra, Inc; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Medical & Vision & Dental

Life & Disability

Paid Time Off

Tuition reimbursement

Commuter benefits

Dependent care FSA

Employee discounts

Job summary

Concentra, Inc. in Tucson, AZ is seeking a Patient Service Specialist to join our front desk team. You will warmly greet patients, register them, schedule appointments, and coordinate with providers to ensure smooth check-in and check-out processes.

The role emphasizes exceptional customer service, accurate data entry, HIPAA compliance, and effective communication across multi-line phones and clinic staff. A High School diploma or GED is required, with 6 months to 1 year of related experience.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience.
• Familiarity with state-specific occupational medicine requirements preferred.
• Service mindset, attention to detail, sense of urgency, initiative and flexibility.
• Ability to handle confidential information per HIPAA.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain required forms and ensure proper completion of paperwork.
• Answer incoming phone lines and direct callers accordingly.
• Schedule and manage appointments; send reminders or cancellations.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.

Skills

Customer service

Communication

HIPAA/PHI

MS Office

Front office

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc. in Tucson, AZ is seeking a Patient Service Specialist to join our front desk team. You will warmly greet patients, register them, schedule appointments, and coordinate with providers to ensure smooth check-in and check-out processes.

The role emphasizes exceptional customer service, accurate data entry, HIPAA compliance, and effective communication across multi-line phones and clinic staff. A High School diploma or GED is required, with 6 months to 1 year of related experience.