Patient Experience Coordinator - Medical Front Office

Concentra, Inc; Olathe (KS); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer •

Medical, Vision, Prescription, Tele健康,

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is seeking a Patient Service Specialist to be a vital part of the patient care team in Olathe, KS. You will handle registration, scheduling, and customer service while working with a multi-line phone system and a patient management system.

The role requires strong organizational skills, attention to detail, and a commitment to delivering welcoming, respectful patient experiences. Training and ongoing development are provided in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED is required.
• 6 months to 1 year of relevant experience preferred.
• Knowledge of state-specific occupational medicine requirements is a plus.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct to appropriate party.
• Schedule and remind patients about appointments; reschedule/cancel as needed.
• Check out patients and distribute records; file paperwork and medical records.
• Maintain inventory of office supplies and forms; disseminate paperwork to outside parties.
• Follow HIPAA guidelines and safety rules; participate in staff meetings and training.
• Process patient referrals, including checkout and patient education.
• Assist in managing daily administrative functions and maintain facility appearance.
• Scan and distribute employer results and paperwork; review clinician transcriptions and input charges.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

HIPAA knowledge

Communication skills

Microsoft Office

Front office operations

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Concentra, Inc is seeking a Patient Service Specialist to be a vital part of the patient care team in Olathe, KS. You will handle registration, scheduling, and customer service while working with a multi-line phone system and a patient management system.

The role requires strong organizational skills, attention to detail, and a commitment to delivering welcoming, respectful patient experiences. Training and ongoing development are provided in a fast-paced clinic environment.