Patient Services & Front Office Specialist

Concentra, Inc; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Match

Medical and Dental Plans

Life & Disability Insurance

Paid Time Off

Referral Bonus

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra Davenport, IA is seeking a Patient Service Specialist to manage front-office operations, patient check-in, scheduling, and multi-line phone support while delivering exceptional service and HIPAA-compliant handling of patient information.

You will greet patients, verify information, collect forms, coordinate with clinicians, and support center operations in a busy medical center environment. A strong emphasis on accuracy, privacy, and teamwork is required.

Qualifications

• Customer service experience in a healthcare or front-office setting.
• Ability to handle sensitive information in HIPAA-compliant manner.
• Proficiency with standard office software and patient management systems.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Participate in initial and ongoing training as required.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Customer service

Attention to detail

Communication

HIPAA compliance

Microsoft Office

Front office operations

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra Davenport, IA is seeking a Patient Service Specialist to manage front-office operations, patient check-in, scheduling, and multi-line phone support while delivering exceptional service and HIPAA-compliant handling of patient information.

You will greet patients, verify information, collect forms, coordinate with clinicians, and support center operations in a busy medical center environment. A strong emphasis on accuracy, privacy, and teamwork is required.