Front Office Patient Service Specialist — Growth & Benefits

Concentra, Inc; Charlotte (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k) Retirement Plan with Employer 0

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Zusammenfassung

Concentra, Inc. is seeking a Patient Service Specialist to join our front office team in Charlotte, NC. You will greet patients, register them, schedule visits, and manage a multi-line phone system while ensuring a welcoming, compliant experience.

In this role, you will process forms, explain paperwork, coordinate with clinicians and support staff, and help maintain a tidy facility. The ideal candidate has a High School diploma or GED and 6 months to 1 year of related experience with strong

Qualifikationen

• High school diploma or GED required.
• Healthcare front-office experience preferred.
• Strong customer service and communication skills.

Aufgaben

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Check in patients using patient management system.
• Explain forms to patients and ensure proper completion.
• Answer incoming lines and route calls.
• Schedule appointments and manage reminders/cancellations.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.

Kenntnisse

Front desk operations

Customer service

Multi-line phone handling

Patient check-in/out

HIPAA compliance

Recordkeeping

Ausbildung

High School Diploma or GED

Jobbeschreibung

Concentra, Inc. is seeking a Patient Service Specialist to join our front office team in Charlotte, NC. You will greet patients, register them, schedule visits, and manage a multi-line phone system while ensuring a welcoming, compliant experience.

In this role, you will process forms, explain paperwork, coordinate with clinicians and support staff, and help maintain a tidy facility. The ideal candidate has a High School diploma or GED and 6 months to 1 year of related experience with strong