Patient Experience Coordinator - Front Office

Concentra, Inc; Franklin (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist in Franklin, OH to handle front-office tasks, patient registration, scheduling, and courteous service. You will manage multi-line phones, explain forms, and ensure accurate paperwork in a compliant environment.

The role emphasizes HIPAA compliance, patient experience, and teamwork with the Center Operations leadership to maintain smooth daily administrative functions.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of experience preferred.
• Knowledge of state occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct callers as needed.
• Schedule appointments and manage reminders/cancellations.
• Process referrals and coordinate with client support.

Skills

Service Mentality

Attention to Detail

Customer Service

HIPAA Compliance

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist in Franklin, OH to handle front-office tasks, patient registration, scheduling, and courteous service. You will manage multi-line phones, explain forms, and ensure accurate paperwork in a compliant environment.

The role emphasizes HIPAA compliance, patient experience, and teamwork with the Center Operations leadership to maintain smooth daily administrative functions.