Patient Services Front Office Pro

Concentra; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer–M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist to join our patient care team in Columbus, OH. You will perform complex administrative duties including patient registration, scheduling, and high-level customer service within our multi-line system.

The role requires strong organizational skills and a commitment to HIPAA compliance. You will greet patients, process forms, coordinate appointments, and assist in daily center operations.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year experience or equivalent preferred.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services as needed.
• Check in patients using the patient management system.
• Explain required forms and ensure proper completion of paperwork.
• Answer incoming calls and direct callers.
• Schedule, reschedule, or cancel appointments; send reminders.
• Check out patients and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and forms.
• Disseminate paperwork to outside parties and handle forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in training.
• Process referrals including checkout, paperwork, and education.
• Support daily administrative functions for the Center Operations Director.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA/PHI Handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to join our patient care team in Columbus, OH. You will perform complex administrative duties including patient registration, scheduling, and high-level customer service within our multi-line system.

The role requires strong organizational skills and a commitment to HIPAA compliance. You will greet patients, process forms, coordinate appointments, and assist in daily center operations.