Patient Access & Front Office Expert

Concentra; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) Match

Medical & Dental Plans

Life & Disability Insurance

PTO & Sick Days

Referral Bonus

Tuition Reimbursement

Commuter Benefits

Dependent Care FSA

Employee Discounts

Job summary

Concentra in Columbus, OH seeks a Patient Service Specialist to deliver excellent front-desk and administrative support for patient registrations, scheduling, and communications. You will greet patients, manage multi-line calls, and ensure HIPAA-compliant handling of records in a fast-paced clinic.

Ideal candidates have a HS diploma or GED, 6 months to 1 year of related experience, and are comfortable using patient management systems and Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain required forms and ensure proper completion.
• Answer incoming telephone lines and direct callers.
• Schedule and reschedule appointments; send reminders.
• Maintain supplies and paperwork; manage records.
• Follow HIPAA guidelines and safety rules.
• Assist in processing patient referrals and charges.
• Support daily admin tasks for center operations.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI handling

Communication

Interpersonal skills

Microsoft Office

Front office ops

Service standards

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Patient management system

Job description

Concentra in Columbus, OH seeks a Patient Service Specialist to deliver excellent front-desk and administrative support for patient registrations, scheduling, and communications. You will greet patients, manage multi-line calls, and ensure HIPAA-compliant handling of records in a fast-paced clinic.

Ideal candidates have a HS diploma or GED, 6 months to 1 year of related experience, and are comfortable using patient management systems and Microsoft Office.