Patient Services Front Desk Specialist

Concentra, Inc; Columbus (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer

Medical, Vision, Prescription, Telehe‍

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking a Patient Service Specialist in Columbus, OH to perform front office and administrative duties, register patients, schedule appointments, and guide visitors with excellent service.

The role supports a welcoming patient experience and coordinates with clinicians and operations staff. The position requires strong customer service, attention to detail, and familiarity with MS Office and patient management systems.

Qualifications

• Education Level: High School Diploma or GED.
• 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Patient management system

Electronic health records (EHR)

Job description

Concentra, Inc. is seeking a Patient Service Specialist in Columbus, OH to perform front office and administrative duties, register patients, schedule appointments, and guide visitors with excellent service.

The role supports a welcoming patient experience and coordinates with clinicians and operations staff. The position requires strong customer service, attention to detail, and familiarity with MS Office and patient management systems.