Patient Services Coordinator – Front Desk & Admin

Concentra, Inc; Winding Heights (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Telehe​

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking a Front Office Specialist in Mechanicsburg, PA to perform patient registration, scheduling, and front desk duties. You will ensure a welcoming, efficient patient experience while maintaining compliant handling of confidential information.

The role requires managing a multi-line phone system, assisting with appointments, and supporting center operations under HIPAA guidelines. A high school diploma or GED is required with 6 months to 1 year of relevant experience.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of job-related experience preferred.
• State-specific occupational medicine knowledge preferred.
• Concentra Core Competencies: Service Mindset, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to handle sensitive information (HIPAA/PHI) professionally.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and visitors and direct them accordingly.
• Check in patients using the patient management system.
• Obtain authorizations as needed for services.
• Explain forms and ensure proper completion by patients.
• Answer and route incoming calls on the multi-line phone system.

Skills

Customer Service

Attention to Detail

Communication

HIPAA Compliance

Office Software

Education

High School Diploma or GED

Job description

Concentra, Inc. is seeking a Front Office Specialist in Mechanicsburg, PA to perform patient registration, scheduling, and front desk duties. You will ensure a welcoming, efficient patient experience while maintaining compliant handling of confidential information.

The role requires managing a multi-line phone system, assisting with appointments, and supporting center operations under HIPAA guidelines. A high school diploma or GED is required with 6 months to 1 year of relevant experience.