Patient Services & Front Office Coordinator

Concentra; Columbia (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/匹

Medical, Vision, Prescription, Tele健康,

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist to join our clinical team in Maryland. You will handle patient registration, scheduling, and front-desk duties within a patient-friendly environment.

The role requires strong customer service skills, attention to detail, and the ability to work with HIPAA-compliant processes. You will interact with patients, coordinate appointments, and manage paperwork while using a patient management system and Microsoft Office tools.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of job-related experience preferred.
• Working knowledge of state-specific occupational medicine requirements preferred.
• Strong customer service and professional communication skills.
• Ability to handle sensitive information (HIPAA/PHI) per laws and policies.
• Proficiency in Microsoft Office applications and data entry.

Responsibilities

• Greet patients and visitors.
• Direct wait times and guide patients.
• Obtain authorizations when needed.
• Check in/out patients in the patient management system.
• Explain forms and ensure proper completion.
• Answer phones and direct calls appropriately.
• Schedule appointments and manage reminders/cancellations.
• Maintain records and office supplies.

Skills

Customer service

Attention to detail

Communication

Problem solving

Sense of urgency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Patient management system

Job description

Concentra is seeking a Patient Service Specialist to join our clinical team in Maryland. You will handle patient registration, scheduling, and front-desk duties within a patient-friendly environment.

The role requires strong customer service skills, attention to detail, and the ability to work with HIPAA-compliant processes. You will interact with patients, coordinate appointments, and manage paperwork while using a patient management system and Microsoft Office tools.