Patient Service Specialist: Front Desk & Care Coordination

Concentra; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer 4

Medical, Vision, Prescription, Telehe…

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra in Charlotte, NC is seeking a Patient Service Specialist to join our patient care team. You will handle registration, scheduling, and frontline service, ensuring patients are welcomed and informed.

The role requires HIPAA awareness, strong customer service, and proficiency with Microsoft Office; you will support operations and coordinate with clinical staff to maintain smooth center workflow. You will also assist with paperwork, records, and center communications.

Qualifications

• High school diploma or GED required.
• 1+ year experience in front desk or patient services preferred.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Greet patients and visitors and manage check-in/out in patient system.
• Schedule appointments and handle patient registrations and paperwork.
• Obtain authorizations as needed and communicate wait times.
• Answer phones, direct calls, and relay messages to staff.
• Maintain records, manage supplies, and distribute documents.
• Ensure HIPAA compliance and professional patient interactions.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

Microsoft Office

Front Office Ops

Multi-line Phone

HIPAA/PHI Awareness

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Concentra in Charlotte, NC is seeking a Patient Service Specialist to join our patient care team. You will handle registration, scheduling, and frontline service, ensuring patients are welcomed and informed.

The role requires HIPAA awareness, strong customer service, and proficiency with Microsoft Office; you will support operations and coordinate with clinical staff to maintain smooth center workflow. You will also assist with paperwork, records, and center communications.