Patient Services Front Desk Specialist

Concentra; Harrisburg (Dauphin County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

Medical, Vision & Dental

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra seeks a Patient Service Specialist to join our care team in Harrisburg, PA. You will manage patient registration, scheduling, and front desk operations, while providing exceptional customer service in a fast-paced healthcare setting.

You will handle patient check-in/out, paperwork, and communications, ensuring HIPAA compliance and accuracy in the management system. Prior experience in medical administration is a plus.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year administrative/customer service experience preferred.
• Experience with HIPAA and patient privacy principles is a plus.

Responsibilities

• Greet patients and visitors.
• Schedule appointments and manage patient flow.
• Check in/out patients using patient management system.
• Obtain authorizations as needed.
• Maintain accurate patient records and ensure paperwork completion.
• Answer multi-line phone system and route calls.

Skills

Customer service

HIPAA compliance

Microsoft Office

Communication skills

Front desk operations

Data entry

Education

High School Diploma or GED

Tools

Electronic health records (EHR) systems

Phone systems

Office equipment

Job description

Concentra seeks a Patient Service Specialist to join our care team in Harrisburg, PA. You will manage patient registration, scheduling, and front desk operations, while providing exceptional customer service in a fast-paced healthcare setting.

You will handle patient check-in/out, paperwork, and communications, ensuring HIPAA compliance and accuracy in the management system. Prior experience in medical administration is a plus.