Patient Experience Specialist

Concentra; Fiberloid (MA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

401(k) Employer Match

Medical, Vision, Prescription, Telemed

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist in Springfield, MA to perform front-office duties, greet patients, manage scheduling, and handle registrations with a focus on excellent customer service. The role requires handling multiple lines, explaining forms, and coordinating with medical staff to ensure smooth patient flow.

The position emphasizes HIPAA compliance, accurate data entry, and maintaining a welcoming environment while supporting daily administrative operations within a

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of experience.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, when needed, to process patients for services.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct to appropriate parties.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA/PHI Privacy

Microsoft Office

Education

High School Diploma or GED

Tools

Patient management system

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist in Springfield, MA to perform front-office duties, greet patients, manage scheduling, and handle registrations with a focus on excellent customer service. The role requires handling multiple lines, explaining forms, and coordinating with medical staff to ensure smooth patient flow.

The position emphasizes HIPAA compliance, accurate data entry, and maintaining a welcoming environment while supporting daily administrative operations within a