Patient Care Coordinator - Front Desk & Scheduling

Concentra; Daytona Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

Dental plan

Paid time off

Job summary

Concentra is seeking a Patient Service Specialist to join its front-office team in a fast-paced clinical environment. You will handle patient registration, scheduling, and coordination of services, while delivering high-quality customer service and maintaining strict HIPAA compliance.

The role emphasizes accurate paperwork, efficient communication, and teamwork to ensure a welcoming and organized center experience for all patients. Prior front-desk experience is preferred.

Qualifications

• High school diploma or GED completed.
• 6 months to 1 year of job-related experience preferred.
• Ability to maintain HIPAA and privacy standards.
• Proficient with MS Office and patient management systems.
• Strong customer service and professionalism.

Responsibilities

• Greet patients and visitors and manage check-in/out.
• Schedule appointments and communicate wait times.
• Obtain authorizations and process services as needed.
• Explain forms and ensure proper paperwork completion.
• Answer phone lines and direct calls appropriately.
• Maintain records and manage office supplies.
• Ensure HIPAA guidelines and security compliance.
• Assist in training and provide support to team.

Skills

Customer service

Front desk

Multi-line phone handling

Attention to detail

Communication

HIPAA compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Electronic health records

Patient management system

Job description

Concentra is seeking a Patient Service Specialist to join its front-office team in a fast-paced clinical environment. You will handle patient registration, scheduling, and coordination of services, while delivering high-quality customer service and maintaining strict HIPAA compliance.

The role emphasizes accurate paperwork, efficient communication, and teamwork to ensure a welcoming and organized center experience for all patients. Prior front-desk experience is preferred.