Patient Services Front Desk Specialist | PTO & Benefits

BrightView, LLC; Batavia Township (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certifications

Comprehensive benefits

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to warmly greet patients, schedule appointments, collect copays, and maintain accurate records. You will coordinate with clinic teams and central support to ensure smooth patient experiences.

The role requires 2+ years of front desk experience, a high school diploma, and strong communication skills. Familiarity with HIPAA and MS Office is beneficial in a fast-paced healthcare environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service oriented with initiative to resolve patient inquiries.
• Empathetic and compassionate to support recovery journeys.
• Able to work with diverse patients and colleagues.
• Strong problem-solving with urgency to meet patient needs.
• Team player in a multidisciplinary healthcare setting.
• Adaptable in a dynamic work environment.
• Proficient with systems for communication and documentation.

Responsibilities

• Serve as first point of contact for patient inquiries and scheduling.
• Collect payments including copays and financial responsibilities.
• Coordinate with clinic teams and central support on appointments and follow-ups.
• Maintain accurate patient accounts and ensure HIPAA compliance.

Skills

Communication

Customer service

Empathy

Problem solving

Teamwork

Adaptability

Technology literacy

Education

High School Diploma

Tools

MS Office

Job description

BrightView Health is seeking a Patient Services Representative to warmly greet patients, schedule appointments, collect copays, and maintain accurate records. You will coordinate with clinic teams and central support to ensure smooth patient experiences.

The role requires 2+ years of front desk experience, a high school diploma, and strong communication skills. Familiarity with HIPAA and MS Office is beneficial in a fast-paced healthcare environment.