Patient Services Champion | Front Desk & Care Coordination

BrightView LLC; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

401k with match

Training & certification opportunities

Health benefits package including med,

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the initial point of contact in-clinic, ensuring a warm, efficient, and compliant patient experience. You will support appointment scheduling, payments collection, and accurate patient record maintenance.

Ideal candidates have 2+ years front desk experience, strong communication, empathy, and proficiency with MS Office and EHR systems, enabling seamless collaboration with clinical teams.

Qualifications

• 2+ years front desk experience preferred.
• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as first point of contact for patient inquiries and issue resolution.
• Schedule and confirm patient appointments.
• Collect patient copays and other payments at point of service.

Skills

Excellent communication

Customer service

Empathy

Problem solving

Team player

Adaptability

MS Office familiarity

Education

High School Diploma

Tools

MS Office

EHR systems

Job description

BrightView Health is seeking a Patient Services Representative to be the initial point of contact in-clinic, ensuring a warm, efficient, and compliant patient experience. You will support appointment scheduling, payments collection, and accurate patient record maintenance.

Ideal candidates have 2+ years front desk experience, strong communication, empathy, and proficiency with MS Office and EHR systems, enabling seamless collaboration with clinical teams.