Patient Services Specialist: Front Desk & Billing (PTO, 401k)

BrightView, LLC; Willoughby (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification programs

Comprehensive benefits package (health

Tuition reimbursement after 1 year

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience. You will handle scheduling, payments, and accurate patient records while supporting a compliant, patient-centered team.

The role emphasizes strong communication, empathy, and adaptability within a multidisciplinary healthcare environment, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• 2+ years of front desk experience preferred.
• High School Diploma or equivalent.
• HIPAA familiarity desired.

Responsibilities

• Serve as first contact for patient inquiries and schedule appointments; collect copays.
• Coordinate with clinic teams and central support; attend meetings.
• Maintain patient accounts and handle insurance/billing information; HIPAA familiarity desired.

Skills

Excellent communication

Customer service

Empathy

Team player

Problem solving

Adaptability

MS Office

Education

High School Diploma or equivalent

Tools

Outlook

Teams

Word

Job description

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience. You will handle scheduling, payments, and accurate patient records while supporting a compliant, patient-centered team.

The role emphasizes strong communication, empathy, and adaptability within a multidisciplinary healthcare environment, with opportunities for professional growth and a comprehensive benefits package.