Patient Services Specialist — Front Desk (PTO & 401k)

BrightView, LLC; Ohio; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO

401k match

Training & certs

Benefits package

Tuition reimbursement

Job summary

BrightView Health is looking for a Patient Services Representative to be the first point of contact for patients in our clinic. You will help create a welcoming atmosphere, assist with scheduling, collect payments, and support a smooth in-clinic experience.

The role calls for excellent communication, empathy, and reliability. You will collaborate with a multidisciplinary team, maintain accurate patient records, and ensure HIPAA compliance while delivering exceptional patient service.

Qualifications

• 2+ years front desk or patient-facing experience.
• High School Diploma or equivalent required.
• Strong communication and empathy essential.

Responsibilities

• Serve as first point of contact for patient inquiries and scheduling.
• Collect copays and explain patient financial responsibilities.
• Maintain accurate patient accounts and HIPAA compliance.

Skills

Communication skills

Customer service

Empathy

Problem solving

Teamwork

Adaptability

MS Office

Education

High School Diploma or equivalent

Tools

MS Office (Outlook/Teams/Word)

Job description

BrightView Health is looking for a Patient Services Representative to be the first point of contact for patients in our clinic. You will help create a welcoming atmosphere, assist with scheduling, collect payments, and support a smooth in-clinic experience.

The role calls for excellent communication, empathy, and reliability. You will collaborate with a multidisciplinary team, maintain accurate patient records, and ensure HIPAA compliance while delivering exceptional patient service.