Front Desk - Patient Experience Specialist

BrightView, LLC; Virginia; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401k match

Training & certification opportunities

Medical, dental, vision, disability &

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience and smooth operations.

You will handle appointments, patient inquiries, payments, and maintain accurate accounts while upholding HIPAA and compliance standards. The role emphasizes empathy, teamwork, and proficient use of MS Office and clinic systems.

Qualifications

• 2+ years of front desk experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Serve as first point of contact for patient inquiries and appointments.
• Schedule and confirm patient appointments.
• Collect patient copays and payments; handle billing responsibilities.

Skills

Excellent Verbal & Written Commun.

Customer service focus

Empathetic & compassionate

Team player

Problem solver

Adaptable & agile

MS Office proficiency

Compliance awareness

Education

High School Diploma or equivalent

Tools

Outlook

Teams

Word

Job description

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience and smooth operations.

You will handle appointments, patient inquiries, payments, and maintain accurate accounts while upholding HIPAA and compliance standards. The role emphasizes empathy, teamwork, and proficient use of MS Office and clinic systems.