Patient Services Specialist — Welcoming Front Desk Pro (PTO/401k)

BrightView; Willoughby (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401k match

Training programs

Benefits package

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience and helping patients navigate appointments and payments.

You will perform front desk duties, coordinate with clinic teams, and maintain accurate patient records while ensuring privacy compliance and a patient-centered approach in a fast-paced healthcare setting.

Qualifications

• 2+ years front desk experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Serve as first point of contact for patient inquiries and services.
• Schedule and confirm patient appointments.
• Collect copays and patient payments.
• Maintain accurate patient accounts and insurance information.
• Coordinate with clinic teams and central support.
• Ensure HIPAA and CFR compliance.

Skills

Verbal communication

Customer service

Empathy

Multicultural sensitivity

Problem solving

Team player

Adaptability

MS Office familiarity

Compliance culture

HIPAA knowledge

Education

High School Diploma

Tools

MS Office Suite

Job description

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience and helping patients navigate appointments and payments.

You will perform front desk duties, coordinate with clinic teams, and maintain accurate patient records while ensuring privacy compliance and a patient-centered approach in a fast-paced healthcare setting.