Patient Services Specialist — Front Desk & Care Coordination

BrightView; Cincinnati (OH); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

401k employer match

Training and certification

Comprehensive benefits (medical,Dental

Tuition reimbursement after 1 year

Descrizione del lavoro

BrightView Health in Cincinnati, OH seeks a Patient Services Representative to be the friendly first contact for patients, guiding them through appointments and payments. You will handle scheduling, payments, and account updates, while upholding HIPAA standards and collaborating with clinic teams.

Ideal candidates have 2+ years front desk experience, strong communication, and proficiency with MS Office tools to support a smooth patient journey across the recovery pathway.

Competenze

• High School Diploma or equivalent.
• 2+ years front desk experience preferred.
• HIPAA familiarity desired.

Mansioni

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with teams within the clinic and with central support regarding patient appointments.
• Attend required meetings and collaborate within clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information and HIPAA compliance.

Conoscenze

Verbal communication

Written communication

Customer service

Empathy

Team collaboration

Problem solving

Adaptability

Tech proficiency

Integrity/compliance

Formazione

High School Diploma or equivalent

Strumenti

Outlook

Teams

Word

Descrizione del lavoro

BrightView Health in Cincinnati, OH seeks a Patient Services Representative to be the friendly first contact for patients, guiding them through appointments and payments. You will handle scheduling, payments, and account updates, while upholding HIPAA standards and collaborating with clinic teams.

Ideal candidates have 2+ years front desk experience, strong communication, and proficiency with MS Office tools to support a smooth patient journey across the recovery pathway.